Support
We’re here to help.
Most questions get answered fastest by email. A real person on our team reads every message.
Email us
Send a note to our support team with as much detail as you can. Screenshots help us debug faster than descriptions alone.
Common topics
Billing & subscriptions
Update your card, switch monthly ↔ annual, download invoices, or cancel - all from your billing settings inside the app.
Open billing settings →Account access
Can’t sign in, magic link not arriving, or email changed? Email us with the address on file and we’ll sort it.
Email account help →Cancelling
Cancel any time from your billing settings - your community stays live to the end of the period you have paid for. If a charge looks wrong, email us and we will sort it.
Ask about a charge →Something else
Feedback, partnership ideas, press, speaking invites, or anything else - same inbox, same person reading.
Drop us a line →Quick answers
How do I cancel?
Go to Settings → Billing, click Manage subscription, and choose Cancel. Your access continues through the end of the current paid period. No clawback.
My magic-link email isn’t arriving.
Check spam/promotions first. If it’s not there, wait two minutes and request a new one from /sign-in. If still nothing, email us - some corporate inboxes silently quarantine transactional mail and we can switch you to a different sign-in method.
Can I change my email address?
Email us from the old address with the new one you want to use. We’ll migrate the account, billing, and content together so nothing is lost.
Is my data secure?
Yes - TLS in transit, encrypted storage at rest, row-level security on every member-facing table. Details are in our Privacy Policy.
I think someone is misusing my account.
Email our support team with the subject “Account compromise”. We can lock the account immediately and walk you through a clean reset.